Refunds and Replacements

We do not accept returns, but if your goods are damaged, you’ve been sent the wrong items or they don’t meet your expectations, you can choose between a refund or a replacement. Please contact us within 28 days of your order date via email: orders@mamabuci.com with your name, order number and reason for requesting a refund or replacement.

Refunds are made to the same form of payment used to make the original purchase i.e. debit/credit card or your paypal account.

Below we describe the different circumstances where refunds and replacements apply.

Damaged Parcels

Please accept our apologies if you have received a damaged parcel. We pack our products as safely as possible but sometimes damages still occur during delivery. In this instance we can offer you a full refund or a replacement.

We’ll happily refund you to the same form of payment used to make the original purchase i.e. debit/credit card or paypal account. Simply send a picture of your faulty/incorrect item to orders@mamabuci.com and a member of the team will get back to you as soon as possible. Once a refund is approved payment will be made to the original payment method. If you’d prefer a replacement, just let us know. We’ll get it sent to you the next working day, free of charge.

Please safely dispose of the damaged items.

Wrong Item(s)

In very rare cases customers can receive the wrong items and we’re very sorry if this has happened to you. We’ll happily refund or replace your item(s), and you get to keep the incorrect order!

Items not as described

We have every confidence in the quality of our products and the accuracy of their descriptions. If you feel that the items received didn’t meet your expectations of what was described on the website then we’ll happily refund or replace your item(s).

As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this or anything else in these terms and conditions. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Please also see our Delivery Information, Terms & Conditions and Privacy Policy.

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Mama Buci
The Wilderness
Berkhamsted
HP4 2AZ
United Kingdom

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